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Client Intake & OnboardingCapture every lead, form, and new client cleanly the first time, without the back-and-forth.AI Agents & AutomationTireless agents that answer calls, chase leads, and coach your team around the clock.Customer CommunicationCalls, texts, and messages in one shared thread so no customer ever slips away.Workflow AutomationEnd-to-end workflows that carry every job from first contact to paid, shown as living diagrams.Field Service ManagementRun crews, jobs, and gear from a phone and finish every day fully accounted for.Document Management & ReportingTurn field data and business numbers into polished documents, reports, and clean records.Access Control & Video SecurityTurn cameras and doors into a system that watches, controls access, and alerts you.Marketing & Lead GenerationWebsites, tracking, and local search that turn attention into measurable, booked business.Operations PlatformsOne login to run your whole operation, your team, and your clients from a single place.Industry SolutionsComplete systems shaped around one industry, from contractors to clinics to law firms.Browse all systemsThe full catalog, with filters and searchBrowse by industry17 industries, from contractors to clinicsDiscuss this buildBook a free introductionVuseDesk homeBack to the main site

Customer Communication

Unified Inbox

  • Stop losing leads
  • Answer faster
  • No more asking twice
  • Cover for each other
  • Replace app-switching
Discuss this build
UI

Built from

  • a single shared message screen for your team
  • connections to your email, business phone number, and website forms
  • a customer contact record that keeps every past message together
  • assignment and status labels so everyone knows who owns what
  • saved reply templates for common questions

What it does

Unified Inbox

Pulls your email, text messages, website form inquiries, and social messages into a single inbox so nothing slips through the cracks. Your team sees every conversation in one place and can reply from the same screen no matter how the customer reached out.

Where it fits

Trigger, work, handoff

  1. We connect your existing email address, texting number, and website contact forms.
  2. Every incoming message lands in one shared inbox, tagged by where it came from.
  3. A message is assigned to a team member and marked new, in progress, or done.
  4. Your team replies right from the inbox, and the customer gets it on their original channel.
  5. Every reply is saved to that customer's history so anyone can pick up the thread later.

What a build includes

In scope

a single shared message screen for your teamconnections to your email, business phone number, and website formsa customer contact record that keeps every past message togetherassignment and status labels so everyone knows who owns whatsaved reply templates for common questionsnotifications so new messages never sit unanswered

What has to be decided

Before the quote

We connect the exact channels you already use and set up assignment rules, labels, and templates around how your team actually divides the work. Extra channels or team members can be added anytime.

More in Customer Communication

Customer CommunicationPipeline
Website Lead Capture & Routing

Turn website visitors into organized leads that reach the right person instantly.

Customer CommunicationPipeline
Automatic Review Requests

Ask customers for a review after the job and track whether they responded.

Customer Communication
SMS Broadcast

Send updates or offers to opted-in customers by text from one list.

All 9 in Customer Communication · Example systems

Want Unified Inbox for your business?

We map it to how you work, quote it in writing, and set the ownership and ongoing costs before the build starts.

Discuss this build